Terms and conditions of sale
Last updated: September 2026
Article 1 — Purpose
These general terms and conditions of sale govern sales of products made on this site by Adel Ben Salah, individual entrepreneur residing at 29 rue de la Grande Anguille, 35400 Saint-Malo (SIRET: 10816025000016), hereinafter “Maison Satinéa” or “the Seller”, to any individual who is not a trader, hereinafter “the Customer”.
Any order implies unreserved acceptance of these conditions.
Article 2 — Products
The products offered are hair accessories and bed linen. The catalog includes six items:
- the night bonnet, in polyester satin;
- the long-tail durag, in polyester satin;
- the 3-piece set, made up of a bonnet, a durag and a wave cap, all in polyester satin; the wave cap is not sold separately;
- the pillowcase, sold as a set of two, in polyester satin;
- the bedding set, in viscose satin, made up of a 200 × 200 cm duvet cover and two 48 × 74 cm pillowcases, with or without a 230 × 250 cm flat sheet depending on the size chosen; the Customer is informed that the two pillowcases supplied with the set are a North American size that matches no usual French pillow size;
- the heatless curler, made of foam covered with fabric: this product contains no satin.
None of these products is made of silk. Satin refers to a weave, not a fiber: it can be woven from silk, polyester or viscose.
The photographs are as faithful as possible but cannot guarantee a perfect match, particularly regarding colors.
The products are not medical devices and make no claim to any therapeutic benefit.
Article 3 — Prices and delivery costs
Prices are shown in euros, all taxes included, excluding delivery costs. VAT is not applicable under article 293 B of the French General Tax Code.
Delivery is free in metropolitan France, with no minimum purchase, and costs €3.90 to all other destinations served — overseas departments and regions, European Union, Switzerland, United States, French-speaking African and Maghreb countries, and other countries listed at checkout.
The French-speaking Africa and Maghreb zone is served at a rate of €3.90 and includes the following destinations: Côte d'Ivoire, Mali, Guinea, Senegal, Burkina Faso, Niger, Benin, Togo, Cameroon, Congo-Brazzaville, Democratic Republic of the Congo, Gabon, Chad, Mauritania, Madagascar, Comoros, Djibouti, Morocco, Algeria, Tunisia and Haiti.
These costs are exclusive of any customs duties and local taxes (see article 7).
The Seller reserves the right to change its prices at any time, it being understood that the applicable price is the one in force at the time of the order.
Article 4 — Order
The Customer selects their products, validates their cart, enters their contact details, then confirms their order. Confirmation constitutes acceptance of the prices, descriptions and these conditions. A confirmation email is sent once payment is validated.
Article 5 — Payment
Payment is made online at the time of the order, using the methods offered at checkout. Transactions are secure. The Seller never has access to the Customer's bank details.
Article 6 — Delivery
Products are delivered to the address given by the Customer. The Seller delivers to metropolitan France, Guadeloupe, Martinique, French Guiana, La Réunion and Mayotte, to European Union countries, Switzerland, the United States, the countries of the French-speaking Africa and Maghreb zone listed in article 3, and a selection of other countries. The Seller does not deliver to the United Kingdom.
The Seller commits to the following delivery times, expressed in business days and running from payment validation: 8 to 15 business days in metropolitan France, 15 to 30 business days to the other destinations served.
The French-speaking Africa and Maghreb zone listed in article 3 falls under this second timeframe: 15 to 30 business days, for a delivery cost of €3.90. A tracking number is sent to the Customer as soon as the order ships.
In accordance with article L216-1 of the French Consumer Code, if the announced deadline is exceeded, the Customer may formally notify the Seller to deliver within an additional reasonable period and, failing that, terminate the contract and obtain a full refund within 14 days.
Article 7 — Customs duties and local taxes
For deliveries to the overseas departments and regions, local taxes, notably octroi de mer, may be payable on entry into the territory.
For deliveries to countries outside the customs territory of the European Union, notably Switzerland, the United States and the countries of the French-speaking Africa and Maghreb zone, the order may be subject to customs duties, import value-added tax and handling fees collected by the carrier at the time of delivery.
The Customer is informed that for deliveries to the United States, the exemption applicable to low-value shipments has been abolished since 29 August 2025, and that all imported goods are therefore taxable regardless of their value.
These amounts are not included in the price paid on the site and are not collected by the Seller, who is unable to estimate them in advance. They remain the Customer's responsibility, and the Customer is informed of them before the sale is concluded. In case of withdrawal, these amounts cannot be refunded by the Seller; their refund is a matter for the customs authority of the destination territory.
Article 8 — Right of withdrawal
In accordance with article L221-18 of the French Consumer Code, the Customer has 14 days from receipt of the products to exercise their right of withdrawal, without having to give a reason or pay any penalty.
To do so, the Customer informs the Seller of their decision by email to contact@maisonsatinea.fr, or by using the model form set out in article 13. Products must be returned complete, with their accessories and packaging, within 14 days of communicating the decision.
Trying the product on is allowed: the Customer may handle and try on the product as they would in a store, and the Seller may not refuse a refund on the grounds that the product has been tried on. In accordance with article L221-23 of the French Consumer Code, the Customer is liable only for any loss in value of the product resulting from handling other than what is necessary to establish its nature, characteristics and proper functioning; the amount of that loss in value may then be withheld from the refund.
Return costs are borne by the Customer. The refund is made within 14 days following recovery of the products or proof of their shipment.
Legal exception: in accordance with article L221-28 5° of the French Consumer Code, the right of withdrawal cannot be exercised on hygiene products unsealed after delivery.
Independently of this right, the Customer benefits from the “30-day satisfaction or money back” commercial guarantee described in article 9 bis, which is more favorable and does not require the product to be returned. The right of withdrawal remains fully available even when this guarantee has already been used.
Article 9 — Legal guarantees
All products benefit from the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code, 2 years) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). In case of a defect, the Customer may request repair or replacement of the product and, failing that, a refund.
Article 9 bis — “30-day satisfaction or money back” commercial guarantee
Guarantor. Maison Satinéa — Adel Ben Salah, sole trader (entrepreneur individuel), SIRET 10816025000016, 29 rue de la Grande Anguille, 35400 Saint-Malo, France. Contact: contact@maisonsatinea.fr.
Content. If a product bought on maisonsatinea.fr does not satisfy the Customer, for any reason whatsoever, the Seller refunds the price paid for that product. The Customer does not have to return the product, and the product may have been worn or used.
Duration. 30 days from delivery of the product, as shown by the carrier's tracking or, failing that, from the date of receipt stated by the Customer.
How to use it. The Customer sends the request by email to contact@maisonsatinea.fr, stating the order number. No reason is required. The refund covers the price actually paid for the product or products concerned, after discounts; when the request covers the whole order, delivery costs are refunded as well. It is made to the payment method used for the order, within 14 days of the request. Any duties and taxes paid to a carrier on import (article 7) are not collected by the Seller and therefore cannot be refunded by the Seller.
Limit. The guarantee may be used once per customer, for one order, whether the request covers one or several products of that order. Any person with the same name, email address or delivery address is considered the same customer.
Products and territory. All products sold on maisonsatinea.fr, for all destinations served by the shop.
Price. The guarantee is free of charge; it is included in the price of the products.
Relationship with statutory rights. This commercial guarantee applies without prejudice to the right of withdrawal (article 8) and to the Customer's right to benefit from the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code) and the legal guarantee against hidden defects (articles 1641 et seq. of the French Civil Code), described in article 9, which the Customer enjoys in all cases.
Article 10 — Customer reviews
How customer reviews are collected, verified and published is described on the Our review policy page, in accordance with article L111-7-2 of the French Consumer Code.
Article 11 — Personal data
The data collected is necessary to process the order. In accordance with the GDPR, the Customer has a right of access, rectification, erasure and objection, which can be exercised at contact@maisonsatinea.fr.
Article 12 — Disputes and consumer mediation
These conditions are governed by French law.
In accordance with articles L612-1 and L616-1 of the French Consumer Code, every consumer has the right to use a consumer mediator free of charge to seek an amicable resolution of a dispute with the Seller. The Customer must first have sent a written complaint to the Seller at contact@maisonsatinea.fr and not have obtained satisfaction within a period of one year.
Any complaint is sent in writing to contact@maisonsatinea.fr. The Seller replies within 48 business hours.
The Seller is finalizing its membership with a consumer mediator approved by the Commission d'évaluation et de contrôle de la médiation de la consommation. The full contact details of this mediator — name, postal address and website — will be published here as soon as the membership is effective.
In the meantime, the Customer can report a dispute on signal.conso.gouv.fr, the platform of the Direction générale de la concurrence, de la consommation et de la répression des fraudes.
Failing an amicable resolution, the dispute may be brought before the competent courts.
Article 13 — Model withdrawal form
In accordance with the annex to article R221-1 of the French Consumer Code, the model withdrawal form is reproduced below. The Customer is not required to use it: a simple email to contact@maisonsatinea.fr unambiguously expressing the wish to withdraw is enough.
(Please complete and return this form only if you wish to withdraw from the contract.)
For the attention of:
Maison Satinéa — Adel Ben Salah
29 rue de la Grande Anguille, 35400 Saint-Malo, France
contact@maisonsatinea.fr
I hereby notify you of my withdrawal from the contract for the sale of the goods below:
Ordered on: ..............................
Received on: ..............................
Name of consumer(s): ..............................
Address of consumer(s): ..............................
Signature of consumer(s) (only if this form is notified on paper): ..............................
Date: ..............................